Delete Your Account

You can permanently delete your SyntheNote account and all associated data at any time.

Option 1: Delete from the SyntheNote app (recommended)

  1. Open the SyntheNote app on your phone.
  2. Go to Settings → Account → Delete Account.
  3. Review the summary of data that will be removed and confirm.
  4. Re-enter your password to authorize the deletion.
  5. You will receive an email confirmation once the deletion is complete.

Option 2: Email request

If you cannot access the app, email us from the address registered to your account:

To

support@synthemd.com

Subject

Delete my account

We will verify your identity and process the request within 5 business days. You will receive an email once the deletion is complete.

Delete specific data without closing your account

You do not have to delete your SyntheNote account to remove individual records. Each of these can be deleted from inside the app, and the deletion takes effect immediately:

  • A clinical note and its transcript — open the note, then choose Delete note from its menu.
  • An audio recording — recordings are removed when their note is deleted; you can also turn on Settings → Security & Privacy → Auto-delete recordings so audio is discarded as soon as a note has been generated.
  • A patient record — open the patient, then Delete patient. Notes linked to that patient are kept unless you delete them too.
  • Appointments and prescriptions — delete from the record itself.

To request deletion of data you cannot remove yourself (for example, records held by an organization you no longer belong to), email support@synthemd.com from your registered address and say which records to remove. We complete these requests within 5 business days and confirm by email. The same retention rules as account deletion apply: active data is removed immediately and encrypted backups are purged within 30 days; audit log entries required under HIPAA are kept but contain no protected health information you authored.

What gets deleted

  • Your account profile and authentication credentials
  • All clinical notes and transcripts you created
  • All audio recordings stored in your account
  • All patient records and demographic data you entered
  • Usage analytics tied to your account
  • Saved templates, settings, and preferences

Timeline and what is retained

Active data is removed from production systems immediately. Encrypted backups are purged on their normal rotation cycle (within 30 days).

A limited set of records may be retained for regulatory or legal purposes (for example, transaction history required by tax law, or audit logs required under HIPAA). These records do not contain protected health information you authored and are retained only for the period required by applicable law.

Export your data first (optional)

Deletion is permanent and cannot be undone. Before deleting, you can export all of your notes, transcripts, and patient records from Settings → Data Export in the app. The export is delivered as a ZIP of JSON and PDF files to your registered email address.